Please review our Terms and Conditions carefully before accessing or utilising our website. By entering or utilising any portion of the site, you hereby agree to be bound by these Terms of Service. Should you not concur with all the terms and conditions of this agreement, your access to the website or use of any services is prohibited.
These stipulations establish a legal agreement between you and The Fob Collection. The terms and conditions are formulated by us, and you engage with the services we offer, wherein you provide your personal information, place orders for our products, and employ the information provided for further transactions through our website at www.thefobcollection.co.nz.
General – Rental Agreement
The complete Terms and conditions are accessible under the “Terms and Conditions” section, subject to potential variations over time. Your utilisation of our services is contingent upon compliance with the Terms of Service stated on our website. No other terms or conditions will carry any validity.
By entering into this agreement, you are committing to uphold The Fob Collection’s Rental Agreement. This entails abiding by the terms stipulated in your order, including rental dates, the chosen product, its size, and the specified return date. In the event that the product is not returned by the stipulated due date in the terms and conditions, you will be held accountable for late fees, as you possess no entitlement to the product beyond the required return date.
All prices are in New Zealand Dollars (NZD).
Rental Fees, Credit Card Authorizations, Cancellations
The rental fee will be indicated alongside the pertinent details for each product, which will be listed on the website; however, please note that the rental fee does not cover postage costs. These costs will be incurred during the “check-out” process. By submitting your order, you hereby grant us permission to charge the account you’ve designated for payment for both the rental fee and postage expenses. This charge will take place promptly. If you opt for payment via bank transfer, it must be completed at least five days prior to the requested rental date to ensure your booking.
In the event that the items are not returned, you hereby authorize The Fob Collection to charge the designated payment account a fee equivalent to 150% of the retail value of the product rented from our website. This 150% of the retail value will be calculated based on the original recommended retail price (RRP) at the time of initial release. This encompasses compensation for the loss of the item and the projected loss of revenue from subsequent rentals of that product.
For cancellations, you must initiate the process within 24 hours of placing your order through our website. We will process your cancellation claim and reimburse you the full amount, or alternatively, you can opt for store credit, provided you meet the stipulated requirements. Should a cancellation request be submitted after 24 hours of order placement, we bear no responsibility to refund or reimburse any costs incurred during the initial order.
The Fob Collection reserves the right to charge your designated payment account for non-compliance with the rental agreement and the terms and conditions governing the use of our products.
Your Responsibilities
Upon the arrival of the item at your designated location, you assume responsibility for the items. When providing a shipping address, you confirm that the address provided is indeed your physical address, and you hold yourself accountable for the items upon delivery. If you provide an address where you do not physically reside, The Fob Collection assumes no liability for non-delivery or for any incidents occurring to the product post-delivery.
Orders classified as rural under the NZ post system, and where rural delivery fees were not paid, will not be subject to refunds in case of delayed arrival. It is your responsibility to select the rural delivery option at checkout.
You commit to treating the items with care to prevent undue damage. You will be held responsible for any loss of goods due to theft, disappearance, or other incidents resulting in the loss of the product, if not covered by our “Damage Waiver” offerings.
In cases where you have not opted for the “Damage Waiver” and the item necessitates professional cleaning services, you will be liable for the associated costs and will be charged accordingly. If the returned garment exhibits damage beyond normal wear and tear, you acknowledge and agree that we retain the right to charge your designated payment account 150% of the retail value of the product. Orders made inclusive of the “Damage Waiver” are eligible for coverage in the following instances:
- Damage to the garment, including complete write-offs.
- Stains on the garment, even those that dry cleaning cannot remove.
- Essentially, any damage or stain.
The Damage Waiver is a mandatory fee of $7 per item, added during checkout. This fee is non-refundable, even if you return the garments without damage. By proceeding through our website, you consent to paying this non-refundable Damage Waiver fee.
The Damage Waiver does not cover
- Theft of the garment.
- Refusal to return the garments.
- Theft of parcels from customers’ property due to parcels being released without signature upon customer request.
- Incorrect return of garments to us (e.g., using Post drop boxes such as street post boxes or post boxes outside the post shop). All parcels must be sent back to us via NZ Post and handed over to an NZ POST cashier.
As outlined in the rental agreement, you are required to return the product to The Fob Collection using the prepaid post packaging provided, adhering to the return date specified in the online invoice. Should you wish to extend the order, you can do so via email or telephone, provided the requested dates are available; additional charges will apply. Late returns will incur a late fee of $30.00 per day, charged to your designated payment account, up to a maximum of 150% of the retail value of the hired goods. If the product has not been returned within 14 days, this failure to comply with the return will be deemed a breach of the rental agreement, entitling The Fob Collection to charge your credit card 150% of the original retail price (excluding any already paid late fees).
If the provided prepaid post bag is lost by you, you are responsible for returning the item at your expense by the due date. In such cases, the alternative return must be conducted via a nationwide overnight courier service. You must immediately notify us with a tracking code.
Should any breach of this rental agreement occur and you fail to pay the resulting fees for damage or late return, we reserve the right to initiate enforcement procedures. These procedures, including any solicitor fees or other means necessary to recover outstanding fees, will be billed to you.
We retain the right to terminate your membership with The Fob Collection at any time if you violate any terms of the rental agreement or the provided Terms and Conditions.
Our Commitment to You
Upon confirmation of your order, we will honor the agreement by delivering the product you’ve chosen, with the correct size, pattern, color, and design, on the requested date, to the address you’ve provided in the order. Should the product not meet your specifications upon arrival, you must contact The Fob Collection within 24 hours of receiving the item via email or telephone. In such cases, you are required to return the product using the prepaid bags provided within 24 hours of receipt. We will provide a full refund or full credit, based on your preference, or we can strive to locate a suitable replacement for the originally requested goods by the rental date. Please note that The Fob Collection assumes no responsibility for errors made on your part when ordering products, such as selecting incorrect sizes, prints, designs, or colors.
We assure you that all products meet the quality standards we’ve described, clean and ready for use. Prior to shipping, we meticulously inspect our items. However, should you receive an item that falls short of the outlined standards, kindly notify The Fob Collection within 24 hours of receipt.
You will receive a prepaid, pre-addressed “New Zealand post bag” along with instructions on the return process and due date.
Limitation of Liability
The Fob Collection shall not be held liable to you or any third party for unforeseen or force majeure circumstances resulting in item damage, non-delivery, or item loss. During the rental period, you bear sole responsibility for the item. In the event of damage or claims arising due to incidents that occurred while the item was in your possession, regardless of your control over the situation, you shall be solely accountable for associated costs.
Miscellaneous
The rental agreement and the website’s terms and conditions constitute the complete agreement between you and The Fob Collection. We retain the right to modify or terminate this agreement without prior notice. The agreement cannot be transferred without The Fob Collection’s approval prior to goods delivery. In case of termination, you remain obliged to fulfil obligations outlined in the rental agreement and terms and conditions. Factors beyond The Fob Collection’s reasonable control, such as fire, earthquake, supply interruptions, natural disasters, war, riots, or acts of terrorism, release The Fob Collection from liability for non-fulfillment of obligations under this agreement.